When Medicare Advantage organizations offer a meal benefit, the delivery experience itself is a crucial part of the equation. LiveWell with Traditions offers nutritious medically tailored meals that MAOs can include as a supplemental benefit for members, distributed through a hybrid high-touch delivery model.
LiveWell provides flexible options based on member coverage and needs—always keeping the satisfaction of both MAO benefits managers and members top of mind. Where coverage allows, drivers deliver our prepared meals to your members with a combination of direct-to-door service and courteous personal interaction.
Prepared meal delivery with a personal touch
Our hybrid high-touch delivery model is tailored for member engagement and satisfaction, and our drivers are trained to provide friendly, personal attention. They don’t just leave boxes unattended outside, but make sure to hand meals to recipients and help unpack boxes if needed.
Drivers can also check on members’ well-being and report any issues, for an extra level of care. They’re trained to answer questions and can take observational notes via tablet using our highly secure, proprietary technology. To help your organization capture more data and respond accordingly, drivers can survey members with questions, such as whether their meals are having a positive impact on their recovery, or even if they’ve gotten their annual flu vaccine.
Operational excellence and adaptability for prompt meal deliveries
LiveWell with Traditions is committed to efficient deliveries, featuring streamlined routing and receipt confirmation of our prepared meals. This has led to a 95% success rate for on-time meal delivery, something we know is vital to members who depend on us for proper nutrition. We also know the value this represents for benefits managers seeking ways to optimize their plans’ supplemental benefits.
That efficiency is matched by our agility, with a proven ability to pivot to contingency plans for meal delivery during challenging situations such as severe weather, natural disasters, and other emergencies.
This quick thinking was demonstrated in early 2024 when multiple senior centers anticipated being closed due to icy conditions. Many people depend on the daily meals served at these locations, so we made sure to deliver emergency shelf-stable meals for them to take home the day before the ice was expected, ensuring they had meals to eat while the senior centers were inaccessible.
Our customers have taken notice of our ability to go above and beyond.
“Adapting with remarkable flexibility, they consistently meet our unique requirements, ensuring a seamless partnership built on responsiveness and a commitment to excellence.”
– Executive director, Area Agency on Aging
Expansive reach and decades of home delivery expertise
LiveWell with Traditions is part of the country’s largest provider of senior nutrition meals, with a presence that spans the continental U.S. With an expansive network of distribution sites nationwide and a fleet of vehicles and drivers, we have the resources to reach your members with ease.
With nearly 50 years of industry experience, and an unmatched expertise in crafting and delivering delicious food, we provide nutritionally balanced meals for older adults and those with chronic health conditions. Our vast knowledge means you can rely on us to not just meet but exceed the expectations of both your organization’s benefits managers and members.
Choose LiveWell with Traditions as your trusted partner in meal delivery
When it comes to dependably providing medically tailored meals to individuals with chronic health conditions or who have recently been discharged from the hospital, LiveWell with Traditions is proven to deliver. To learn more about our program and to bring our meal benefit to your members with our hybrid high-touch delivery protocols, contact LiveWell with Traditions today.
