About LiveWell with Traditions

Imagine having the convenience and ease of nutritionally balanced meals delivered directly to customers’ doors for those with chronic illnesses or as they continue their post-acute healing. That’s what we do every day at LiveWell with Traditions.
LiveWell with Traditions provides home delivery of nutritious meals—designed by our registered dietitians—to tailored to the dietary needs of individuals with certain chronic health conditions, helping them maintain optimal health through better nutrition.

We also provide meals to health plan members during their post-acute discharge period.

Our direct-to-door delivery ensures that health plan members get the meals that medical directors, case managers and discharge teams expect—with friendly service that exceeds “the usual.” That excellent service—from intake through meal delivery, coupled with the quality of our food—contributes to higher customer satisfaction ratings for patients’ meal benefits

Our Story

LiveWell with Traditions has been making healthy eating easy, convenient, and enjoyable for older adults for almost 50 years. As a division of the largest provider of senior nutrition meals in the U.S., managing meal benefit programs that comply with all regulatory standards is at our core.
Our deep expertise in nourishing seniors began almost 50 years ago. Today, we provide over 70 million meals annually to seniors throughout our communities. We have extended our program and know-how with a customized solution for health plan, MAO, and MCO members. Our leaders have extensive firsthand experience in the CMS world and know the recipe for superior CMS compliance and CAHPS ratings.

In serving different areas across the country, the LiveWell with Traditions chefs are accustomed to accommodating regional food preferences to design menus that delight. We use fresh ingredients and sustainability initiatives to create appealing meals that nourish and comfort our meal benefit recipients. Our most important ingredient: a healthy portion of concern for the well-being of everyone we serve.

Our Difference

LiveWell with Traditions is deeply committed to our high-touch, last-mile, direct-to-door delivery system. Reliability and efficiency are baked into every delivery our drivers make.
Live Well with Traditions Difference Direct to Door Delivery
  • We operate out of 90+ central kitchens and distribution facilities that serve communities in 48 states across the U.S.
  • Our 15 registered dietician-nutritionists work closely with our culinary team to develop healthy foods that put “delicious” into every meal
  • We are available seven days a week to deliver our nutritious meal benefit for health plan members, and others who benefit from home-delivered nutrition
  • Our team members undergo rigorous customer service training
  • We will conduct a safety check and provide situational documentation, where appropriate

Our Promise

Our high level of service is designed to optimize your members’ consumer experience and our partners’ CAHPS and star ratings through our:

Caring Customer Service Team

Consistent, Reliable Fulfillment Center

Trustworthy Delivery to the Door

Local
Delivery Teams

Delivery 7 days
a week

Quality Assurance Monitors

Compliance

  • Maintains strict compliance and safety in accordance with HIPAA, food safety, and other critical federal and state regulations
  • Established compliance program with particular focus on data security and privacy considerations under HIPAA
  • Chief Compliance officer oversees the compliance program and works with operational leaders to update and refine

Food Safety

  • Our plant operation is HACCP-certified and under continuous USDA inspection for meat and poultry, and FDA inspection for fish. Because our meals are produced under the inspection of these departments, you can be assured of a safe, wholesome meal that has been customized to meet the needs of the elderly.
  • Meals are packaged in our state-of-the-art 150,000-square-foot building
  • Seven key quality control points ensure meals meet stringent USDA standards, and consistent meals