About LiveWell with Traditions
Imagine having the convenience and ease of nutritionally balanced meals delivered directly to customers’ doors for those with chronic illnesses or as they continue their post-acute healing. That’s what we do every day at LiveWell with Traditions.
LiveWell with Traditions provides home delivery of nutritious meals—designed by our registered dietitians—tailored to the dietary needs of individuals with certain chronic health conditions, helping them maintain optimal health through better nutrition.
LiveWell also provide meals to health plan members during their post-acute discharge period.
Our direct-to-door delivery ensures that health plan members get the meals medical directors, case managers and discharge teams expect—with friendly service that exceeds “the usual.” That excellent service—from intake through meal delivery—coupled with the quality of our food, contributes to higher customer satisfaction ratings for patients’ meal benefits.
Our direct-to-door delivery ensures that health plan members get the meals medical directors, case managers and discharge teams expect—with friendly service that exceeds “the usual.” That excellent service—from intake through meal delivery—coupled with the quality of our food, contributes to higher customer satisfaction ratings for patients’ meal benefits.
Our Story
LiveWell with Traditions has been making healthy eating easy, convenient, and enjoyable for older adults for more than 50 years. As a division of the largest provider of senior nutrition meals in the U.S., managing meal benefit programs that comply with all regulatory standards is at our core.
Our deep expertise in nourishing seniors began over 50 years ago. Today, we produce more than 125 million meals annually for seniors throughout our communities. We have extended our program and know-how with a customized solution for health plans, MAO, and MCO members. Our leaders have extensive firsthand experience in the CMS world and know the recipe for superior CMS compliance and CAHPS ratings.
In serving different areas across the country, the LiveWell with Traditions chefs are accustomed to accommodating regional food preferences to design menus that delight. We use fresh ingredients and sustainability initiatives to create appealing meals that nourish and comfort our meal benefit recipients. Our most important ingredient: a healthy portion of concern for the well-being of everyone we serve.
Our Difference
LiveWell with Traditions is deeply committed to our high-touch, last-mile, direct-to-door delivery system. Reliability and efficiency are baked into every delivery our drivers make.
- We operate out of 50+ distribution centers that serve communities in 48 states across the U.S.
- Our 15 registered dietician-nutritionists work closely with our culinary team to develop healthy foods that put “delicious” into every meal
- Our team members undergo rigorous customer service training
- We will conduct a safety check and provide situational documentation, where appropriate
Our Promise
Our high level of service is designed to optimize your members’ consumer experience and our partners’ CAHPS and star ratings through our:
Caring Customer Service Team
Consistent, Reliable Fulfillment Center
Trustworthy Delivery to the Door
Local
Delivery Teams
Data
Security
Quality Assurance Monitors
Compliance
- Maintains strict compliance and safety in accordance with HIPAA, food safety, and other critical federal and state regulations.
- We have a robust compliance program focusing on data security and privacy considerations under HIPAA.
- The Chief Compliance Officer oversees the compliance program and works with operational leaders to update and refine policies and procedures, ensuring that the organization follows relevant laws and regulations while maintaining ethical standards and mitigating risks.
Food Safety
- Our plant operation is HACCP-certified and under continuous USDA inspection for meat and poultry, and FDA inspection for fish and vegetarian meals. Because our meals are produced under the inspection of these departments, you can be assured of a safe, wholesome meal that has been customized to meet the needs of the elderly.
- Meals are packaged in our state-of-the-art 150,000-square-foot building.
- Seven key quality control points ensure meals meet stringent USDA standards, resulting in a consistent product.